FREQUENTLY ASKED QUESTIONS
GENERAL PRODUCT INFORMATION
Which size of the BOLLSEN® insoles should I order?
We recommend that you order the same size of the insoles as the size of your shoes. The sizes were made based on the foot length that corresponds to shoe sizes for adults according to the ISO specification ISO/TS 19407-2015.
Shoe sizes can vary depending on the country in which they were made and whether it is an elegant shoe or a sports shoe. Therefore, we recommend that you decide based on the length of your foot rather than your shoe size - feel free to measure your foot and use our size guide.
The insoles can also be cut, but in this case, you cannot return them anymore. Register at support@bollsen.co.uk
Why is the product often sold out?
There is always a high demand for our products. Due to elaborate quality controls, however, we manufacture our products very slowly.
Can the BOLLSEN® insoles be washed?
To clean the BOLLSEN® insoles, we recommend that you clean them under running water with a nail brush and a little soap. Before wearing them again, make sure that the insoles are completely dry. Please do not wash in the washing machine.
May I cut the insoles?
Yes, to a certain degree. For example, if the insoles are slightly too big, you are welcome to do that.
However, you should not cut them too much, because then the effect is impaired.
We also cannot accept returns if the inserts have been cut.
Which material are the insoles made of?
BOLLSEN® insoles are high quality insoles and have been made from the best and most environmentally friendly materials. We would like to provide our customers with a product that:
- offers the best price/performance ratio;
- offers a unique comfort experience
- and, unlike with other manufacturers, has a proven effect
The insoles have been manufactured for long-term wear and are designed for a service life of min. 800-1200 km, depending on body weight and load. In addition, the breathable upper material and the layers underneath optimise moisture management in the shoe.
If the upper material is clearly worn, it is time for a change.
The BOLLSEN® insoles last at least as long as a pair of shoes.
The composition of the material:
EVA – Ethylen-Vinylacetat – creates a soft and flexible insole.
SEBS – Styrene-ethylene-butadiene-styrene – creates softness and absorbs shocks.
PORON® ShockPad Foam – shock absorbing material.
Nylon Pebax Shank: Pebax® is a medical grade thermoplastic elastomer that is lightweight, flexible and minimises the risk of a product breaking through.
How long are the insoles durable?
The insoles have been manufactured for long-term wear and are designed for a service life of min. 800-1200 km, depending on body weight and load. In addition, the breathable upper material and the layers underneath optimise moisture management in the shoe.
If the upper material is clearly worn, it is time for a change.
The BOLLSEN® insoles last at least as long as a pair of shoes.
Here is an example:
In principle, the durability can be described as follows: If you weigh 100 kg and use the soles for eight hours a day, seven days a week, they can last eight up to ten months.
If you weigh less, the shelf life is therefore longer, and the same is true if you use it for a shorter time.
Can insoles be placed from one shoe to another?
Of course, the insoles can be placed from shoe to shoe. We know that this is not comfortable for our customers, that is why we have a unique offer for our customers:
- 1 pair £57
- 2 pairs £77 instead of £114
- 3 pairs £97 instead of £171
You can save more than £120 compared to the insoles of other manufacturers. For example, if you buy the 2-pack, the pair will cost you only £38.5/pair and if you buy the 3-pack, the pair will cost you only £32.33/pair.
How do I know that the BOLLSEN® insoles will fit my foot?
Every foot is different. Each of our insoles has special shapes and strengths in the dynamic midfoot bridge that adapt to the foot. This provides the optimal support for movement, adapted to the foot profile and weight.
The insoles may feel warm during the initial phase of use, which is due to the fact that the blood supply to the muscles in the feet is improved by using the insoles. This feeling will diminish after a short time when the feet have become accustomed to the insoles. The insoles have small air holes at the front of the "foot" to dissipate the heat.
Although the BOLLSEN® insoles are "standardised", they take your individual needs into account.
In which shoes can I wear the insoles?
You can use the insoles with any brand and type of shoe. For example: in sports shoes, ballerinas, ski boots, boots with and without heels and sandals (preferably quarter strap sandals). Always consider whether you can remove the original insoles from the shoe to make room for the BOLLSEN® insoles and achieve the correct and optimal effect.
Should I take out the original insoles?
You can leave the old insoles in, but we recommend that you do not wear the original insoles together with the BOLLSEN® insoles. Here are a few key points on what to do when you receive your item:
- Replace your original insoles with the BOLLSEN® insoles. This way you achieve the optimal effect.
- Start slowly: wear the insoles for max. 4 hours on the first day and increase by one hour each day.
In this way, your feet are acclimatised step-by-step and achieve an optimal effect.
What distinguishes the BOLLSEN® insoles from an orthopaedic insole prescribed by the doctor?
The insoles prescribed by the doctor follow the idea that the position of the bones of the foot can and must be straightened. Therefore, prescription insoles are manufactured accordingly and are often perceived by the athlete as uncomfortable or even unusable for sport.
SymptomS
Do the insoles help with a splayfoot, flat foot, foot drop, bent foot, high arch or similar?
Yes, BOLLSEN® insoles are an effective medical aid against foot malpositions and support you with the following problems:heel spurs,
- Plantar fasciitis
- Splay foot
- Flat foot
- Foot drop
- Bent foot
- High arch
The supporting effect can correct these and relieve the musculoskeletal system.
Do the insoles help against heel spurs and plantar fasciitis?
The BOLLSEN® insoles help in 97% of the problems with heel spurs and plantar fasciitis. This cannot be eliminated by wearing insoles. However, the insoles can help you to reduce the inflammation of the calcaneus and the attachment of the tendon by means of a special heel cushion and thus relieve the pressure. Therefore, we recommend wearing our insoles to minimise symptoms and optimally support the foot.
What is heel spur and plantar fasciitis?
Heel pain can be a very painful and distressing condition. The underlying diagnosis is usually a heel spur or plantar fasciitis and, along with metatarsalgia (forefoot pain) and hallux valgus, it is one of the most common foot problems of all. The diagnosis can usually be made by the orthopaedic surgeon on the basis of the patient's medical history and a thorough examination. The onset of pain in the morning after getting up or after sitting for a long time are often the first sings. Sharp, initially localised pain under strain is the main symptom; pain at rest or at night, which wakes the sufferer up, is rare.
Behind heel spurs is chronic plantar fasciitis
Most often, this heel pain is due to chronic inflammation/irritation of the plantar fascia. The plantar fascia is a strong tendon plate that spans the sole of the foot and extends from the heel to the toes, it essentially forms the arch of the foot. With every step as well as when standing, the plantar fascia is stretched and is under high mechanical strain. A weak point of this system is usually the attachment to the heel bone, so that chronic inflammation can develop here, leading to heel pain, foot pain or even pain in the area of the Achilles tendon.
Source: Privatpraxis für Orthopädie und Osteopathie Dr. Borgmann; Freiburg 2021 https://www.orthopaedie-osteopathie-freiburg.de/fersensporn/
How does this inflammation of the plantar fascia or heel spur develop?
Inflammatory irritation of the plantar fascia of this kind can be triggered by overloading. Most of the time, however, no single triggering cause can be identified. In general, there is a chain of unfavourable factors behind it. It often starts with a pelvic torsion due to an ISG block or a block in the lumbar spine area, resulting in a so-called functional leg length discrepancy. Because of this functional leg length difference, one foot is overloaded with each step. This leads to recurrent micro-injuries in the fascia and thus represents a chronic inflammatory stimulus with shortening of the fascia. In most cases, analogous to Achillodynia (painful Achilles’ tendon), there is also a shortened calf musculature with active trigger points, which obviously also leads to increased strain on the plantar fascia.
For these reasons, after undergoing the osteopathic or manual therapy treatment of the pelvic-leg chain and the shock wave treatment, the compensation of an anatomical leg length difference or pelvic obliquity and self-exercises for stretching and fascia treatment of the calf and plantar fascia play a decisive role in eliminating the pain.
Source: Privatpraxis für Orthopädie und Osteopathie Dr. Borgmann; Freiburg 2021 https://www.orthopaedie-osteopathie-freiburg.de/fersensporn/
ORDER
How safe is my customer data?
Your data is encrypted using the SSL method. We will not pass on your data under any circumstances and will not send you any advertising e-mails unless you expressly agree to this.
What payment methods are available?
We use the following payment providers to accept your payment: PayPal, SOFORT bank transfer, credit cards, bank transfer, bank transfer.
Can I transfer the amount of my order?
Yes, you can buy our items via bank transfer and you have a 14-day payment deadline. We kindly ask you to transfer the money via our payment service provider Klarna.
Where can I buy the BOLLSEN® insoles?
Our products are exclusively available in our specialised online shop. Do you live in another country or do you want to know where you can buy the insoles in your area? We ship worldwide and if you have any questions, please email us at support@bollsen.co.uk.
Can I also order on prescription?
Order with a private prescription:
With a private prescription, depending on the tariff, you can settle the costs for your insoles directly with your health insurance company; so far, our customers have not had any problems with the settlement. You will receive an invoice from us that you can submit.
Order with a public prescription:
In many cases, statutory health insurance companies* will cover the cost of your BOLLSEN® insoles. Unfortunately, we cannot refund the purchase price when a valid public prescription is submitted. Contact us at support@bollsen.co.uk and, depending on the promotion, we will provide you with a voucher.
Does the private health insurance company cover the costs of the insoles?
With a private prescription, depending on the tariff, you can settle the costs for your insoles directly with your health insurance company; so far, our customers have not had any problems with the settlement. You will receive an invoice from us that you can submit.
Do I need a doctor's prescription for the order?
There is no need for a prescription for your insoles. However, there is no difference in quality between the insoles with prescription and the ones without. All our shoe insoles are made according to the highest standards of production.
How much do the BOLLSEN® insoles cost?
The price for a pair of insoles is €57 - this price includes free shipping and expert advice and a very unique 40-day money-back guarantee. For an order of:
- 2x pairs of insoles the price amounts to £77
- 3x pairs of insoles the price amounts to £97
You select different insole sizes and buy high-quality insoles for your family at a reasonable price.
In addition, we give you 40 days to find out if the insoles are right for you. In this way, we guarantee that you only pay for something that is truly effective and has added value for you.
How do I redeem a voucher?
In the checkout area you will see in red letters: Redeem voucher. You can click on this field and redeem the voucher. If you need assistance, we will of course help you further at support@bollsen.co.uk.
SHIPPING
How much are the shipping costs?
There are no shipping costs for shipments to Germany, the EU as well as Switzerland, Lichtenstein and Norway.
Which shipping service provider will ship the insoles?
Orders are sent via Royal Mail tracked directly to you within 48 hours.
How long does it take to deliver my products?
The delivery time of your order is usually 1 - 2 working days and outside the UK 3-5 working days.
RETURN
How to return the insoles?
If you have purchased your insoles in the past 40 days, you can make use of our 40-day money back guarantee. Send the articles to the following address: BOLLSEN® - ERTG d.o.o., Dunajska cesta 159, 1000 Ljubljana, Slovenia.
We will arrange a prompt refund without "ifs and buts" usually on the same day after receipt of the items and no later than two working days after receipt of the items.
Please make sure that you send the items to our returns processing warehouse in Slovenia. Unfortunately, a return to the dispatch warehouse in Milton Keynes is not possible and the returned items will either be rejected (sent back to you) or disposed of. In the event that the items are disposed of, we cannot offer you a refund.
40-day Money-Back Guarantee
If you are not satisfied with the result after three weeks. You can find the guarantee conditions here.
You can return the goods to us within 40 days of receipt.
The prerequisite for this extended right of return is that the goods are in their original packaging, including all accessories and with the enclosure of the completed return receipt. Sealed and welded products can only be returned in unopened condition.
The hygiene seal must not be broken. Please also note our General Terms and Conditions.
I have received the wrong product. What now?
We prepare your order with the greatest care. Should you nevertheless receive an item that you have not ordered, you can return this to us. To speed up the process, get in touch by sending an email to support@bollsen.co.uk or a message via the contact form.
How long can I send something back?
You can return the goods to us within 40 days after receiving your delivery.
How quickly are returns processed?
Returns are processed within 1-2 working days after receipt of the items. Experience shows that we process the majority of returns on the same day.
Once we have received your insoles, we will refund the amount in accordance with our 40-day money back guarantee, provided you have included a completed cancellation form. You can also submit a return form online at the following link: Online-Form Return
The items must be returned in the original packaging to the following address:
BOLLSEN® - ERTG d.o.o., Dunajska cesta 159, 1000 Ljubljana, Slovenia.
I ordered the wrong size - how can I exchange it?
The items must be returned in the original packaging to the following address: BOLLSEN® - ERTG d.o.o., Dunajska cesta 159, 1000 Ljubljana, Slovenia.
Email us at service@mybollsen.de and we will send you a replacement as soon as possible.
Please measure your foot length in cm and check the instructions to see which size fits you.
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